Products

Our contact centre can deliver solutions to your every need, whether for storage, distribution, leafletting, soft recovery, or teledirect.

Browse our products!

Back Up Call Center product package

Back Up Call Center product package

  • If you do not want to lose any calls.
  • If it is important to you that your clients can reach you even in case of a blackout.
  • If you would like to ensure without investment that your lines can remain ”hot” even in emergency situations.
  • If outstanding and uninterrupted customer experience and service is important to you.

 

Introduction 

 

The Disaster Recovery Site, which can be used temporarily in emergency situations, provides continuous access to the workstations and infrastructure established at the site of Protocall 2009 Kft. Depending on the contract this service can also include the provision of workforce.

Who do we recommend it to?

 

Anyone who already has a telephone customer service or a background team to whom fast and uninterrupted response to customer queries is indispensable. To everyone who places emphasis on outstanding customer experience and cannot or does not want to risk being unavailable in case of a natural disaster.

Most of our partners only feel the lack of options when trouble has already struck. Why wait? We offer a turnkey solution to our partners that will put an end to downtime caused by unexpected situations.

  • Functions according to a specific emergency action plan
  • 24/7 operation
  • Reporting options
  • Voicemail also at external locations
  • Administration within the system of the client upon request
  • Availability within 4 hours of an emergency signal during normal working hours and within 6   hours outside those
  • Constant IT and campaign manager support
  • Complete infrastructure provided
  • Further customised options (e.g. locked  premises, safe storage of backup tools)
TeleDirect product package

TeleDirect product package

  • Would you like to make your campaigns more effective?
  • Would you like to use  both traditional postal and electronic direct marketing?
  • Are returns slow on your purely e-dm/dm activity?
  • Would you like to offer client incentives from a single source, but through multiple channels?

 

Introduction

 

Blending direct marketing with a call centre is a sales incentive solution that can easily maximise the success of a given campaign. The package includes all assistance and tools to make your campaign measurably more successful than your purely direct marketing or telemarketing activities. Our decade-long experience will be the guarantee of your success.

Who do we recommend it to?

 

We recommend it to those of our clients who would like to make maximal use of a database, and feel the need to enhance customer experience, the importance of which is growing in the service sector. It is for those who do not have sufficient capacity to conduct and monitor complex, yet successful campaigns. With our package you can sit back and wait for the results...

Direct Marketing

  • Strategic campaign design
  • E-mail marketing
  • Personalisation
  • Mailing
  • Printing press production
  • Graphic design
  • Database management and data processing

Telemarketing

  • Monitoring direct marketing activity
  • Incoming / outgoing activities
  • Multilingual operator team
  • Database updates
  • Quality management
Soft recovery product package

Soft recovery product package

  • Would you like to work with an experienced, multilingual call centre provider?
  • Are non-paying clients causing you problems?
  • You do not have an immediate and flexible solution?
  • Would you like to see a noticeable drop in your outstanding receivables?
  • Would you like a specialist, yet cost-friendly partner?

 

Introduction

 

In collaboration with its Direct Marketing division Protocall has created a product package that combines the advantages of a call centre, direct mail, and a pioneer activity: VCC PAY. This complex service strives to maximise efficiency through its every element. Its implementation will result in a noticeable drop in your outstanding receivables, saving time and money for your business. Sounds good, doesn’t it?

Who do we recommend it to?

 

For clients who manage consumer or corporate receivables and do not have sufficient capacity to develop this area in-house. The advantage of the package is that you can entrust your receivables – even all of them – to us in a safe and cost-effective manner, without the need to involve a factoring firm.

Direct services

  • Soft calling
  • Payment in line (VCC PAY)
  • Demand note/e-mail activities
  • SMS
  • Monitoring and administration
 

Background services

  • Writing demand notes
  • Personalisation
  • Mailing
  • Printing press production
  • Graphic design
  • Database management and data processing
TeleDirect Plus product package

TeleDirect Plus product package

  • Would you like us to do the work, and you to reap the results?
  • Would you like to improve customer satisfaction?
  • Is fast and comprehensive service to your clients important to you?

 

Introduction

 

Blending direct marketing with a call centre is a sales incentive solution that can easily maximise the success of a given campaign. The package includes all assistance and tools to make your campaign measurably more successful than your purely direct marketing or telemarketing activities. The monitoring of the telemarketing campaign reinforces the positive decision of the client and noticeably improves their experience. And this is the key to future success.

Who do we recommend it to?

 

We recommend it to those of our clients who would like to make maximal use of a database and feel the need to enhance customer experience, the importance of which is growing in the service sector. It is for those who do not have sufficient capacity to conduct and monitor complex, yet successful campaigns. With our package you can sit back and wait for the results…

Telemarketing

  • Incoming / outgoing activities
  • Lead generation
  • Loyalty program management
  • Multilingual operator team
  • Database updates
  • Quality management
 

Dirckt Marketing

  • Monitoring telemarketing campaigns
  • E-mail marketing
  • Personalisation
  • Unique packaging solutions
  • Mailing
  • Printing press production
  • Graphic design
  • Database management, data processing
Administrative product package

Administrative product package

  • Would you like to send a message, notice, or call to a certain segment of your clientele?
  • Would you like to notify your clients of a novelty or promotion?
  • Need to react fast and in the correct form to a business issue?
  • Wish to maintain regular, continuous contact with your active customers?
  • Need to manage complex and personalised documents en masse?
  • Need to supply up-to-date materials to your offices, even nationwide?

 

Introduction

 

With years of experience and an existing infrastructure the Direct Marketing division of Protocall now offers a product package that simplifies the daily administrative and logistics tasks of companies, leaving more time for real tasks. The result: greater revenue. It’s that simple.

Who do we recommend it to?

 

We have created this product package for clients who need to keep in contact – either a single time or regularly – with a large number of clients/partners and wish to service their nationwide network and clientele in a fast and professional manner.

Mass administrative correspondence: drafting notices and contracts
 
  • Database management and data processing
  • Personalisation of letters and contracts; label and barcode printing
  • Packing into envelopes, postal preparation of mail.
  • Managing printing press runs

 

Administrative logistics

 
  • Wrapping, packaging and postal preparation of packages
  • Packaging and mailing prizes
  • Storage, commissioning, transport – also nationwide!
  • Labelling
  • Shrink wrapping
  • Unique packaging solutions
Store-level efficient telephone sales, storage, and distribution

Store-level efficient telephone sales, storage, and distribution

Sales and stable in-depth distribution in 3 steps.

Active sales process and its participants:

1. CC (call centre) activity

  • collecting appropriate information, sales

2. Distribution team (combining several logistics options)

  • analysis of information, physical assessment
  • secondary sales teams
  • storage

3. Courier service

  • every day of the week
  • developing the correct combination of placement, range, and demand
Assessment of
needs, sales
1
Forwarding
the order
2
Packaging
and loading
3
Delivery