Back Up Call Center product package
- If you do not want to lose any calls.
- If it is important to you that your clients can reach you even in case of a blackout.
- If you would like to ensure without investment that your lines can remain ”hot” even in emergency situations.
- If outstanding and uninterrupted customer experience and service is important to you.
The Disaster Recovery Site, which can be used temporarily in emergency situations, provides continuous access to the workstations and infrastructure established at the site of Protocall 2009 Kft. Depending on the contract this service can also include the provision of workforce.
Who do we recommend it to?
Anyone who already has a telephone customer service or a background team to whom fast and uninterrupted response to customer queries is indispensable. To everyone who places emphasis on outstanding customer experience and cannot or does not want to risk being unavailable in case of a natural disaster.
Most of our partners only feel the lack of options when trouble has already struck. Why wait? We offer a turnkey solution to our partners that will put an end to downtime caused by unexpected situations.
- Functions according to a specific emergency action plan
- 24/7 operation
- Reporting options
- Voicemail also at external locations
- Administration within the system of the client upon request
- Availability within 4 hours of an emergency signal during normal working hours and within 6 hours outside those
- Constant IT and campaign manager support
- Complete infrastructure provided
- Further customised options (e.g. locked premises, safe storage of backup tools)