Services

Due to our dynamically expanding clientele, from 2007 we continued our call center activity as an independent organization, and in 2009 expanded our range of services further and became a contact center offering a multitude of solutions.

Incoming calls

If someone is calling you - call us!

We offer:

  • classic customer service call center
  • customer service
  • client help desk
  • handling complaints
  • FMCG info line
  • handling missed calls and calls beyond capacity (callback)
  • handling unplanned peak call periods
  • information service
  • campaign line
  • voicemail
  • sales based on customer service calls

What we can provide:

  • rigorous Service Level Agreement (SLA)
  • daily, weekly, and monthly reports, statistics, and analyses
  • 24/7 availability
  • dedicated campaign managers and group leaders
  • continuous quality assurance
  • regular training and courses

Protocall call center - Incoming calls: we help manage incoming calls at your company, 24/7. For classic customer service tasks, help desk operation, complaint management, FMCG info line, campaign line or other call center tasks, please feel free to contact us!

Outgoing calls

You only need to call one number – ours!

…and we will call everyone else for you:

  • classic customer service call center
  • customer service
  • client help desk
  • handling complaints
  • FMCG info line
  • handling missed calls and calls beyond capacity (callback)
  • handling unplanned peak call periods
  • information service
  • campaign line
  • voicemail
  • sales based on customer service calls

Risk-free: pilot campaign

Instead of costly campaign launches, we can protect the wallets of our clients with low-budget, quickly executable test campaigns. The campaigns are carried out by operators with special skills and dedicated supervisors.

Protocall call center - Outgoing calls: 24/7 call center service. Leave telephone sales, lead generation, or even customer satisfaction surveys to us. We can offer you over 15 years' experience, a 21st-century technological background, and cutting-edge sales trends.

Online services

Data represents value, and online channels are crucial.

Naturally, we will handle these, too, for you!

  • database management
  • database updates and construction
  • database cleansing, master data management
  • handling e-mail queries
  • online chat
  • communication via social media (Facebook, Twitter)
  • collecting consent forms from retail clients

Protocall - Online services: direct marketing, database management, database updates and construction, online chat customer service and communication via social media. With over 15 years' experience, we offer assistance to our clients with our online services.

Research

Knowing is better than guessing.

We will help obtain the information that is important for you

  • measuring customer satisfaction
  • opinion surveys
  • supplementing surveys performed by operators with field polling staff and survey analysis teams

Protocall market research and opinion surveys using online and offline tools. With over 15 years' experience, our researches will help obtain the information that is most valuable to you. All this within deadlines and under strict quality control.

Brand building

The most important brand for us is yours.

And we can help make your target group feel the same way!

  • customer and loyalty programs
  • coupon programs and prize games
  • POS activities
  • marketing communication support
  • publicity material design
  • planning and complete execution of promotions

Protocall - Brand building: with over 15 years' experience, we can help raise awareness of your brand among your target group: through point-of-sale activities, promotions, designing advertising materials, and loyalty programmes. Because Protocall is more than just a call center.

Direct Marketing

Complete execution of direct mail campaigns

  • administrative mass correspondence
  • personalisation of letters and contracts; label and barcode printing
  • packing into envelopes, preparation of mail for posting
  • complete execution of prize contests and loyalty programs
  • wrapping, packaging, preparation of packages for posting
  • packaging and posting prizes
  • nationwide storage, commissioning and delivery
  • labelling, shrink-wrapping, other types of packaging
  • managing printing press production runs

Protocall - Comprehensive execution of Direct Marketing campaigns, from planning to mailing. By designing and carrying out direct mail campaigns we help our clients reach their relevant target group using the most effective tools. In combination with our call center services, this lets you handle several sales channels from a single source.