Protocall Protocall

What can we offer?

Most people think they know exactly what's on offer when they hear the phrase "call centre service", however, we like to surprise our prospective customers!

In addition to the classic call centre functions, we can offer services for you in many areas you might not even have dreamt of. Online data services, research-tracking, branding, conducting print and electronic DM campaigns are just a few examples of areas where we dare to compete with specialised agencies.

Feel free to choose from our services! Whether you need a partial or a complex solution, you can count on us!

Comprehensive customer service due diligence, development, consultancy

Inbound contact centre services

  • classic telephone customer service
  • customer service
  • helpdesk
  • complaint handling
  • FMCG info line
  • managing call drops and overflow calls
  • managing unplanned call peaks
  • directory services
  • campaign services
  • voicemail
  • sales based on customer service calls

Outbound contact centre services

  • telesales, direct and indirect sales
  • cross & up-selling
  • sales appointment coordination (lead generation)
  • campaign follow-up
  • client reactivation
  • personal sales with officially certified couriers throughout the country
  • soft collection
  • customer satisfaction survey
  • conduction of surveys
  • marketing (GDPR) statement

Back office services

  • database updating and building
  • database cleaning, master data management
  • handling e-mail/postal mail inquiries
  • on-line chat
  • chatbot
  • social media communication (facebook, twitter)

I'm interested

Did you like what you read? We are delighted to hear that!

Please enter your name, contact details, select the service package (one or more) you are interested in and our staff will contact you shortly.